Here are the answers to the questions that patients and prospective patients most commonly ask about coming to the Clinic.

Appointments.

Q. How do I get an appointment at the Clinic?
A. By calling the appointment line at 816-753-5144.

Next Day Scheduling.

Q. What system does the Clinic use for making appointments?
A. Appointments are scheduled on a “first call, first serve basis.”

Appointments are scheduled for the next day. Beginning at 8:00 am Monday through Friday, appointments are scheduled for the next business day. If all the appointments are taken, callers will have to try again the next day at 8:00 am.

If the phone line is busy, callers should call again and again until they get through.

Q. Why does the Clinic use this system for scheduling appointments?
A. Physician schedules and their availability to volunteer at the Clinic change frequently and thus the calendar that is used for scheduling patients changes frequently. Scheduling appointments one business day in advance provides greater assurance that there will indeed be a doctor available to see a patient.

And, next day scheduling allows the Clinic to see more patients as the “no-show” rate for appointments is far lower with next day scheduling.

Follow Up Appointments.

Q. How do I schedule a follow up appointment when the doctor tells me to come back in two weeks?
A. Next day scheduling is used for all appointments, including follow up appointments.

Dental Appointments.

Q. How do I get a Dental appointment?
A. Dental appointments are scheduled on a next day basis just like other appointments. To schedule an appointment, call 816-753-5144 at 8:00 am.

Services Offered.

Q. What kind of services does the Clinic offer?
A. A detailed list of the services offered by the Clinic is given on this website under this Services tab.

HIV Testing.

Is HIV testing confidential and do I have to give my name to have an HIV test?
HIV testing is confidential and anonymous -- you do not have to give your name to have an HIV test.

TB Testing.

Q. Does the Clinic do TB testing? Why does the Clinic do TB testing for some and not for others?
A. Yes, TB testing is done at the Clinic. TB testing is not done for people who have insurance or who are having the test done to work in school districts or for health care facilities. School districts and health care facilities can take care of the testing under their own insurance plans or in their own facilities.

STD Testing.

Q. Does the Clinic do STD testing?
A. Yes, STD testing is done by appointment (see above as to how to make an appointment) or in a walk in Clinic, Thursdays, 1-3 pm. Only eight walk in patients can be tested at the Thursday walk in Clinic.

Pregnancy Testing.

Q. Does the Clinic do pregnancy testing? How old do I have to be to have a pregnancy test at the Clinic?
A. Yes, the Clinic does pregnancy testing at a walk in Clinic on Wednesdays from 2-3:30 pm. (Note: the Clinic does not provide prenatal health care services.) The Clinic sees patients that are 16 years of age and older.

Herpes Testing.

Q. Does the Clinic test for herpes?
A. No, the Clinic does not do herpes testing. However, if you have lesions, you can make an appointment for treatment.

Support Groups.

Q. What support groups does the Clinic have
A. The Clinic has a variety of support groups that are listed on this website under the Services tab.

Hours.

Q. The building looks closed after dark, when is the Clinic open?
A. Clinic hours do vary and the building may look dark even when we are open. In general, the Clinic is open 9:00 am – 8:00 pm on Monday through Thursdays, 9:00 am – 5:00 pm on Fridays, and one Saturday morning a month. However, hours do vary and you should always call to verify the hours before coming to the Clinic.

Patient Charts.

Q. Can I see my chart?
A. As patient records are clinical, it is best they be reviewed in the company of clinical personnel. Should you wish to review your chart, please let Clinic personnel know in advance and arrangements will be made for you to do so.

Talking to a Nurse.

Q. Is it possible to talk to a nurse instead of being put in voice mail?
A. Because we do not have a nurse available on a regular basis to answer questions, there are times that you may call and have to be put into voice mail. If you have to be put into voice mail, your call will be answered within 24 hours.

Sometimes a nurse will be available to speak with you and will be more than happy to do so.

If it is a life-threatening emergency you are urged to call 911 or seek care at the nearest emergency room.

Prescription Refills.

Q. How long do I have to wait to get a refill for my prescription? What if I am out and need it today?
A. Because of the number of refill requests that the Clinic receives, one week notice is needed to prepare prescriptions. Only in emergency situations can the Clinic refill prescriptions with shorter notice.